FAQ's
General
Why use The Animal Therapist App? It will save you time & money. You’ll spend less time on paperwork & more time doing the things you really love. It’s totally risk-free so you’ve got nothing to lose by giving it a go today! Why is The Animal ...
Appoments
How do I add an appointment? Tap + on the home screen Select a date and time in the calendar From the customer record Delete an appointment? Yes, if a customer cancels or you just need to delete an appointment for any reason. This permanently deletes ...
Invoicing
Can I run a monthly account for a customer? Yes. The system will either take payment at the end of the month if your customer has signed up to Go Cardless or it will send them a statement. What will the invoice look like? You can select from various ...
Getting paid
What is the easiest way of getting paid? Encourage your customer to sign up to GoCardless if they are regular customers. When you invoice it’s just one button and the money will be credited to your account. Customers love it! What does it cost to use ...
Contacts
Do I have to have a customers email? No but they will not receive appointment reminders or invoices. What information do I have to enter in a customer record? The only required fields are first name, last name, phone number and the postcode or zip ...
Purchases
How do I record a purchase? Select purchases from the 3 bars top right. Take a photo of the receipt and complete the details asked for. You can still record the details if you don’t want to photo the receipt or just import a file. If I am VAT/tax ...
Forms
What are Forms? They are forms you can email to your customers, for example an initial assessment or continuation report. You can build your own form in the custom form builder (web version only) or select one of our templates. Once created and ...
Financial reports
What reports can I run? There are lots of reports - Sales, Purchases, Service charges, VAT/Tax (if registered), quarterly accounts, horse names due for shoeing, and lots more. Can my bookkeeper have access to these reports? Yes, you can setup your ...
Security
How secure is The Farrier App? Our apps and services are hosted on secure servers with 99.999% uptime & 24/7 technical support. Our servers and data are secured using industry standard tools and Firewall Protection and Standard DDoS Attack ...
Subscriptions
How does the 1 month free trial work? Try the App for a month, risk free! All it takes is your email address and some basic information and you’re on your way. We will not ask for any payment details until you want to subscribe. Any data you entered ...